Frequently Asked Questions

General questions

What does the 'Inactive User' message on the login page mean?
After you register we send you an email with a link to follow to complete your registration. If you do not do this your account will not be activated and you will get the 'Inactive User' message when you attempt to login.
When will my ad appear on the search screen?
Your ad must be scanned for inappropriate material before it can be approved and added to the database. This normally will happen within 15 minutes, but if your ad is not displayed on the search screen within 4 business hours (EST, M-F 8:00 am to 5:00 pm) then please contact us.
What should I do if I have trouble logging in?
After you register we send you an email with a link to follow to complete your registration. If you do not do this your account will not be activated and you will get the 'Inactive User' message when you attempt to login. The email may have gone to your spam folder so look there if you are having trouble finding it. If you forgot your password you can click on 'forgot password' on the login screen and a new one will be emailed to you. If you forgot which email account you used when you placed your ad you should find your ad and send an email to the seller and check to see which of your email accounts the message was sent to.
How much does it cost to place an ad?
A basic ad is $9.95. That includes up to 20 pictures and will run until you sell your motorcycle (2 year maximum). We offer other features such as making your ad a featured ad but those are optional and will be described to you as you are finalizing your ad. There are no other additional charges such as when your motorcycle is sold.
What should I do if I have trouble finding my ad?
If you have trouble finding your ad, or to view or make any changes to your ad - go to the 'account' page, then select 'view all of my ads'. If the status of the ad is 'saved' it may be waiting on Paypal to approve your payment (for paid ads) or more likely it means that you have not gone through all of the screens necessary to submit your ad. You must go through all of the screens until you get the message that your ad was submitted. If the status is 'pending' it means the ad is awaiting scanning and approval (may take up to 15 minutes). If the status is 'current' it means the ad is available for viewing. If you want to view your ad you can click on the link at the top that describes your item. If you wish to change your ad select the 'change' link for the ad you wish to change. Then you can make any changes desired, and you must go through the various change screens (one for adding pictures, then selection ad options) and keep clicking on 'continue' until the final screen where you submit your ad for posting. It will then be posted as 'current' again after it has been scanned (this may take up to 15 minutes). If you have an issue finding your ad from a search it is most likely you have entered the information for the ad incorrectly - or your search criteria may be wrong.
How does the 'keyword' selection on the search screen work?
Whatever value you put in the 'keyword' field will be used to search through the database to find records that contain that value in the remarks field. This is the field most users put comments such as 're-furbished' etc.
What should I do if I think an ad is fraudulent?
We have no information about the motorcycles that are listed on our site other than what is displayed on the inquiry screen. Furthermore we cannot confirm any of the information they enter on the ads and cannot give out any information about the sellers. If you are suspicious about a motorcycle listed on our website please read our information on our security center page and use extreme caution when dealing with the seller or simply choose not to deal with them at all. If you have information that identifies an ad to be fraudulent please send the information you have to us (at along with the website link for the ad and we will cancel the ad. You should also report the individual to the authorities as indentified on our security center page.
What should I do if I send a seller an email and he does not respond?
If you do not get a response from a seller you should send them another email and make sure you enter your email address in correctly. If they still do not respond to you use our 'report this ad' feature (on the left side of the page when you are viewing the ad) and flag the motorcycle as 'sold'. We will then email the seller to confirm that the ad is still active. If we do not get a response from them we will cancel their ad. We have no other information about the sellers other than their email address so cannot assist you in contacting them in any other way.
Do I have to enter all of the values when adding a new record?
No, but you should enter the values that are used in the search function to help a potential buyer find your item for sale.
What should I do if I have information about my item and there is no field for it?
That type of information would usually go in the 'remarks' section. You can also contact us and suggest a field be added to the database. If the request is valid we will add the field.
Is my personal information safe on
We take the safeguarding of your personal information very seriously. For that reason we only require your email address and a password, we never ask for or have access to any of your financial information. We use Paypal™, a name you know and can trust, to handle the financial transactions. For more information visit our Security Center.
What should I do if I am aware of inappropriate material on an ad?
On the left side of the Ad Inquiry screen (reached from doing a search and selecting an ad from the search results) there is a drop down box in which you can select the reason you believe the ad is inappropriate. Then click on 'Report Ad' and we will investigate the ad.
How do I change or cancel my ad?
To change or cancel your ad go to My Account and click on 'View all of my ads'. This will take you to a listing of your ads with change and cancel options next to them.
How do I find out about Brokers/Dealers and Super Users?
You can get to this link on the Account page. There you will find all of the information regarding becoming a Broker/Dealer or Super User with us. Contact us if you need more information.
What do the statuses that I see on the 'My Ads' section of 'My Account' mean?
When you place an ad and end the placement process before you complete it, it goes to 'saved' status. If the ad is waiting for financial payment (for example if you pay by check in Paypal) it will stay in 'saved' status until the payment is confirmed. After the ad is submitted (and/or payment is confirmed) it will be in 'pending' status awaiting an electronic scan to confirm the content does not violate our Terms of Use conditions. This normally just takes a few minutes to scan and confirm. If there was a problem with the content in your ad you will be sent an email and it will be in 'rejected' status'. If the ad is current, it will be in 'current' status, if cancelled (either by you or automatically because it was not renewed) it will be in 'cancelled' status. The ad will remain on your 'My Ads' page for 60 days in 'saved' or 'cancelled' status before it is removed from our system.
How do I make my ad a 'Premium featured ad'?
Premium featured ads are chosen from all of our active featured ads by an employee of The ads that are chosen all have pictures and are usually either luxury type items or items that are unusual or unique.
How does a buyer contact a seller?
When you inquire into an ad there are two prominent links to 'contact the seller'. The prospective buyer then fills out a form and presses 'send message' and we will email the message to the person that placed the ad. This will protect your identity if you desire and helps us protect you from spam. Alternatively you can put your email address or phone number in the remarks field, it is your choice.


Pay per click ad specific questions

Can I set up my ad in to use pay per click for other search engines such as Yahoo or Bing?
Yes you can. If you choose either of our PPC options we can send you the setup instructions and you can use them as a basis for setting up pay per click for other search engine sites. We are currently working on including Yahoo and Bing as options for our $39.95 PPC option in which we set up and monitor your ad.
How can I keep from being charged for clicks from people that aren't interested in buying my item?
The most important thing you can do is make sure your ad is not misleading and your ad clearly indicates your are attempting to sell your item. You may even want to include your price in your ad to cut down on the number of bargain hunters - or attract them if your item is a bargain. Also, rest assurred that no one is going to be clicking on your ad just to charge your account. Google carefully monitors clicks to insure there are no false clicks and only Google is being compensated for clicks on your ad and they can certainly be trusted.
Can I convert an existing ad I have with to use the PPC feature?
Yes, just go to the Account page, click on your ad to change it, then go through each page until you get to the Options Selection page. You can select one of the PPC options here and then your ad will be a PPC ad.